Last Updated: October 23, 2026
At Peppermayo Store, we want you to feel confident when shopping with us. This policy explains the return process, eligibility requirements, exchanges, and refunds.
1. Return Window
Eligible items may be returned within 30 days of delivery.
Please contact us within this period to initiate your return request. Additional requirements apply as described below.
This policy does not limit any consumer rights or remedies that cannot legally be excluded.
2. Return Eligibility
For standard change-of-mind returns, items should:
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Be unworn, unwashed, and unused.
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Remain in their original condition.
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Have original tags attached, where applicable.
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Be free from stains, makeup, perfume, deodorant marks, damage, and other signs of wear.
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Include original accessories and packaging where applicable.
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Be accompanied by the relevant order number or proof of purchase.
Items that do not satisfy the eligibility requirements may not qualify for a change-of-mind return, subject to applicable law.
3. Items That May Be Excluded
Where permitted by law and disclosed before purchase, certain items may be non-returnable, including:
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Final-sale products clearly marked as non-returnable.
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Underwear and designated intimate apparel.
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Earrings and certain hygiene-sensitive products.
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Swimwear where the hygiene liner has been removed or damaged.
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Gift cards and other products clearly identified as non-returnable.
These exclusions do not remove any applicable remedies for defective, damaged, incorrectly supplied, or otherwise legally returnable products.
4. How to Request a Return
Please follow these steps:
Step 1 — Contact Us
Email service@peppermayostore.com with the subject line "Return Request."
Step 2 — Provide Order Details
Include your order number, the item you wish to return, and the reason for your request.
Step 3 — Wait for Instructions
Our team will review your request and provide the appropriate return instructions.
Step 4 — Prepare Your Package
Pack the item securely and follow the confirmed return instructions.
Do not send merchandise to an unconfirmed address. The business mailing address listed on our website is not automatically the return-processing address.
Return Address: 17595 Harvard Ave, Ste C-989, Irvine, California 92614, United States.
5. Return Shipping Costs
For change-of-mind returns, including choosing the wrong size or no longer wanting an item, customers are generally responsible for return shipping unless otherwise stated.
If an item is defective, damaged, or incorrectly supplied, contact us before returning it. We will arrange an appropriate resolution and cover return shipping where required by law or our stated policy.
Any applicable return fees must be disclosed before the return is completed.
6. Exchanges
Exchanges are subject to stock availability and product eligibility.
If a replacement size or color is unavailable, we will discuss an appropriate alternative or refund where applicable.
Contact customer service before sending an item for exchange.
7. Refund Processing
Once your return is received and inspected, we will notify you whether it has been approved.
Approved refunds are generally issued to the original payment method.
Refund Processing Time: Within 2 business days.
Your bank or payment provider may require additional time to post the refund. The date the funds appear in your account may therefore differ from the date the refund is initiated.
8. Original Shipping Charges
Original shipping charges for change-of-mind returns are generally non-refundable unless required by law or otherwise stated.
Where an order is not delivered, contains defective or incorrect products, or otherwise qualifies for a different remedy, shipping charges will be handled in accordance with applicable law and the circumstances of the order.
9. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible.
Include your order number, a description of the issue, and photographs where appropriate.
We will review the matter and provide an appropriate remedy, which may include a replacement, refund, or another resolution required by law.
10. Late or Missing Refunds
If an approved refund has not appeared:
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Check your original payment account.
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Contact your bank or payment provider to ask whether the refund is pending.
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Email service@peppermayostore.com with your order number if the issue remains unresolved.
11. Contact Us
Peppermayo Store
Email: service@peppermayostore.com
Website: https://peppermayostore.com
Mailing Address: 17595 Harvard Ave, Ste C-989, Irvine, California 92614, United States