🚚 Shipping Policy

Last Updated: October 23, 2026

At Peppermayo Store, we want your shopping experience to be clear and convenient. This policy explains order processing, shipping fees, delivery estimates, tracking, and delivery-related issues.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Order Processing Time: 1-3 days.

Processing time is separate from shipping transit time. Orders may require additional processing during holidays, promotional events, or periods of high order volume.

You will receive an order confirmation after placing your order and a shipping confirmation when your order has been dispatched.

2. Shipping Locations

đŸ“Ļ We fulfill orders from multiple shipping or fulfillment locations, depending on product availability and operational arrangements.

The dispatch location may vary by product or order. Orders containing products from different locations may arrive in separate packages, with separate tracking numbers where available.

3. Delivery Estimates

Our general estimated delivery window is 5–10 business days, subject to the shipping method, destination, carrier performance, and applicable delivery terms.

The applicable delivery estimate will be provided at checkout or otherwise disclosed before purchase where required.

Delivery estimates are not guaranteed unless expressly stated otherwise. Order processing time may be additional to transit time.

4. Shipping Fees and Free Shipping

Shipping fees, if applicable, are displayed at checkout before payment.

🎁 Free Standard Shipping on Eligible Orders of $50 or More

The free-shipping offer applies to eligible orders with a qualifying merchandise subtotal of at least $50, subject to the following conditions:

  • Taxes and shipping charges do not count toward the merchandise subtotal.

  • Discounts or excluded products may affect eligibility if the applicable conditions are disclosed before purchase.

  • Expedited shipping and optional delivery services may incur additional charges.

  • The offer is limited to supported destinations and eligible orders.

The final shipping charge shown at checkout controls if a specific promotion has different disclosed terms.

5. Order Tracking

Once your order ships, tracking details will be sent to the email address provided at checkout.

Tracking information may take 24–72 hours after dispatch to become available or update.

If your tracking status remains unchanged for an extended period, email service@peppermayostore.com with your order number.

6. Shipping Address Changes

Please check your shipping address carefully before completing checkout.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to help before dispatch, but changes cannot be guaranteed once fulfillment has started or the carrier has received the package.

7. Split Shipments

Products fulfilled from different locations may be shipped separately. You may receive multiple tracking numbers for one order.

If only part of your order has arrived, check each tracking number and contact us if the remaining items appear delayed or missing.

8. Delayed, Lost, or Missing Packages

Delivery may be affected by carrier disruptions, weather, public holidays, customs inspections, incorrect addresses, or other circumstances beyond our reasonable control.

If your package is delayed or marked delivered but cannot be located:

  1. Check your tracking information.

  2. Verify the delivery address and nearby delivery areas.

  3. Check with household members or building management, where appropriate.

  4. Contact us if the package remains missing.

We will review the available information and work with the relevant carrier where appropriate. Any applicable refund, replacement, or other remedy will be handled in accordance with applicable law and the circumstances of your order.

9. Incorrect or Damaged Items

If you receive an incorrect, damaged, or defective item, contact us with your order number and photographs where appropriate.

We will review the issue and provide an appropriate resolution.

10. International Shipping

Where international shipping is available, customs duties, import taxes, or other charges may apply.

Any customer responsibility for such charges will be determined by the terms disclosed at checkout and applicable law.

11. Contact Us

Peppermayo Store
Email: service@peppermayostore.com
Website: https://peppermayostore.com
Mailing Address: 17595 Harvard Ave, Ste C-989, Irvine, California 92614, United States

Please contact customer service before sending merchandise to our mailing address.